FAQ

Orders & Payments

What payment methods do you accept?
We support various payment methods, including Visa, MasterCard, UnionPay, PayPal, and other payment options available through Shopify Payments.

Can I modify an order I’ve already placed?
You can modify your order as long as it hasn't been shipped. Once your order is shipped, no changes can be made.

Shipping & Logistics

How long will it take for my order to ship?
Orders typically ship within 3 to 5 business days (excluding custom and wholesale orders).

How long will shipping take?
Shipping usually takes 7 to 12 business days for you to receive your package.

How can I track my order?
Once your order has shipped, we will send you a tracking number via email, so you can track your package in real time.

Returns & After-Sales Service

Can I return an item?
We do not accept returns unless the item has a defect or we sent the wrong product. If you receive a defective or incorrect item, please contact our customer service immediately.

What if my package is lost?
Please make sure your shipping address is accurate. We can only guarantee delivery to the address you provide. In case of loss, we will promptly resend your package and initiate a claim with the shipping carrier.

International Shipping & Subscription Discounts

Do you offer international shipping?
A: Currently, we provide shipping to the United States.

Are there any discounts for subscribing?
Yes, new subscribers can enjoy a 50% discount on the second item. Returning customers can receive a 10% discount.

Customer Service Contact

How can I contact customer service?
 You can reach our customer service team through the following:

How can I contact the wholesale team?
For large orders, please contact our wholesale team at: