Refund policy
We are committed to ensuring your satisfaction with every purchase. However, due to the nature of wholesale transactions, we have specific guidelines for returns and refunds. Please read the following policy carefully before placing your order.
1. No Returns or Refunds (Except for Defective Items)
- All Sales Are Final: We do not accept returns or issue refunds for items unless they are defective or damaged upon arrival.
- Quality Assurance: Our team conducts thorough quality checks before shipping your order to minimize any issues.
2. Defective or Damaged Items
If you receive an item that is defective or damaged, please follow these steps:
- Contact Us: Notify us within 7 days of receiving your order by emailing clothing.outletdeals@gmail.com
- Provide Proof: Include clear photos or videos of the defective or damaged item, along with your order number.
- Resolution Options:
- If the item is confirmed as defective, we will offer a replacement or issue a refund for the affected product(s).
- In some cases, we may request that the defective item be returned. We will cover the return shipping costs if this is required.
3. Non-Returnable Items
We do not accept returns or issue refunds for the following:
- Items with no defects or damage.
- Items that have been used, worn, or washed.
- Orders that were confirmed and processed correctly.
4. How to File a Claim
To file a claim for a defective item, please provide the following details via email:
- Order number.
- Photos or videos clearly showing the defect.
- A brief description of the issue.
Our team will review your claim within 3 business days and provide a resolution promptly.