RETURNS & REFUNDS POLOCY

We are committed to ensuring your satisfaction with every purchase. However, due to the nature of wholesale transactions, we have specific guidelines for returns and refunds. Please review the following policy carefully before placing your order.

 

1. No Returns or Refunds (Except for Defective Items)

  • All Sales Are Final: Returns and refunds are not accepted unless the item is defective or damaged upon arrival.

  • Quality Assurance: Each order undergoes a thorough quality check before shipping to minimize issues.

2. Defective or Damaged Items

If you receive a defective or damaged item, please follow these steps:

  • Contact Us: Notify us within 7 days of receiving your order at clothing.outletdeals@gmail.com.

  • Provide Proof: Include clear photos or videos of the defect, along with your order number.

  • Resolution Options:

    • If the item is confirmed as defective, we will offer a replacement or refund.

    • In some cases, we may request a return of the defective item, and we will cover the return shipping costs if required.

3. Non-Returnable Items

We do not accept returns or issue refunds for:

  • Items without defects or damage.

  • Items that have been used, worn, or washed.

  • Orders that were processed correctly as per confirmation.

4. How to File a Claim

To file a claim for a defective item, please email us with:

  • Order number.

  • Photos or videos clearly showing the defect.

  • A brief description of the issue.

Our team will review your claim within 3 business days and provide a resolution promptly.